This story is about a SWAT hostage negotiator, Mark Lowther, who hears ‘humiliated’ as the number one word used by suicidal people or people about to become violent. Thanks to Mark sharing his experience, humiliated is the newest feelings addition to Listening Game Cards.

This post explains why 'Empathy' is not included in the Listening Game Cards and offers insight into what clarifying Needs cards you can use for working with over 100 years of ambiguity around the 44+ meanings of 'empathy.' And did you know that Empathy is taught as a process step in many first responder training programs? As a process step, the time it takes to remind oneself to find Empathy is potentially deadly – depending on how you define empathy.